Hey loves, got questions about White Bunny? I'm here to spill all the deets on how you can get in touch, what we offer, and how you can make the most out of your shopping experience with us. Let's dive right in!

How can I reach out to White Bunny?

Slide into our inbox at support@whitebunny.com – our stellar customer service team is all set to help you out, whether you're curious about our products or need assistance with your order.

Do we ship globally?

Absolutely! No matter where you are in the world, we've got you covered.

Where do our packages ship from?

Straight from the vibrant city of Hong Kong to your doorstep.

Thinking of changing or cancelling your order?

I get it, we all have those "oops" moments. If you need to make any changes or cancel, just hit us up within 12 hours of placing your order. Anything beyond that, and we might not be able to catch it in time, but don't worry – you can always return your order once it arrives for a full refund.

What’s the deal with payments?

We're all about keeping things smooth and easy. You can whip out any major credit card (VISA, Mastercard, AMEX) or make it snappy with PayPal.

When will we start working on your order?

We get to work Monday through Friday, excluding those big holiday and sale seasons. Give us 1-3 days to get your order sorted, and we'll have it shipped out the next day. Just a heads up, we take weekends off to recharge.

How long till you're rocking our products?

We know you can't wait to get your hands on our goodies. Due to high demand, give it about 2-4 weeks for delivery. Trust me, it's worth the wait!

Didn't get your order?

If you're hanging out past 30 days after shipping without your order, you're in for a full refund.

Customs and taxes?

The price you see is what you pay in USD, but heads up, your local customs might have a chat with you about duties and taxes once your order lands. These extra charges are on you, love. And hey, sometimes customs likes to take their sweet time, so thanks in advance for your patience!

Need to return something?

No biggie, just shoot us an email at support@whitebunny.com, and we'll sort you out.

Got a less-than-perfect item?

If something's not quite right with your order, whether it's a mix-up, a miss, or a mishap, reach out with your order number and some pics of what you've got. We're here to make things right, ASAP.

When will you see that refund?

We're quick to process refunds back to your original payment method. If you used a credit or debit card, give your bank a nudge in 7-10 business days to see the refund. If it's taking a bit, a call to your bank or credit card company should help track it down.

Thanks for stopping by White Bunny – where beauty meets fun, ethics, and all the good vibes. Can't wait to see you rock our collection!

XOXO, The White Bunny Team